faq/

📄 How loud is the All-Weather 120V heat pump during operation? – Gradient 22w HTML · MD

📄 The cord isn't long enough. What should I do? – Gradient 33w HTML · MD

📄 What is the warranty? – Gradient 10w HTML · MD

📄 If I don't turn the All-Weather 120V heat pump off, how much power is it consuming? – Gradient 16w HTML · MD

📄 Can I recalibrate the temperature sensor? – Gradient 92w HTML · MD

📄 Does the All-Weather 120V heat pump support scheduling? – Gradient 13w HTML · MD

📄 Why do I need a three-prong outlet? – Gradient 42w HTML · MD

📄 How do I find my All-Weather 120V heat pump's serial number? – Gradient 22w HTML · MD

📄 Can I order extra locks for the window? – Gradient 16w HTML · MD

📄 How do I install my unit? – Gradient 12w HTML · MD

📄 Is the Gradient GFCI compatible? – Gradient 12w HTML · MD

📄 Is the Gradient AFCI compatible? – Gradient 12w HTML · MD

📄 Are there additional convenience features? – Gradient 21w HTML · MD

📄 What is the airflow capacity of the All-Weather 120V heat pump? – Gradient 23w HTML · MD

📄 How do I control the All-Weather 120V heat pump? – Gradient 18w HTML · MD

📄 Can I use a three-prong adaptor? – Gradient 22w HTML · MD

📄 Do I really need a three-prong outlet? – Gradient 10w HTML · MD

📄 Are you developing a sliding window product? – Gradient 13w HTML · MD

📄 Can I buy one if I am located in Canada? – Gradient 35w HTML · MD

📄 How is this product any different than a mini-split? – Gradient 80w HTML · MD

📄 Why is it important to properly install the air filter? – Gradient 24w HTML · MD

📄 How wide must my window be to fit the All-Weather 120V heat pump? – Gradient 14w HTML · MD

📄 Where do I download the app? – Gradient 17w HTML · MD

📄 What type of air filter does All-Weather 120V heat pump use? – Gradient 11w HTML · MD

📄 What temperatures can the All-Weather 120V heat pump operate in? – Gradient 16w HTML · MD

📄 Why does my All-Weather 120V heat pump not show up when I am searching for units to connect to? – Gradient 55w HTML · MD

📄 How do I control my All-Weather unit remotely? – Gradient 20w HTML · MD

📄 What should I do if the seals do not touch when the window is closed? – Gradient 28w HTML · MD

📄 How do I put the All-Weather 120V heat pump onto the install bracket? – Gradient 51w HTML · MD

📄 How do I access the set temperature screen? – Gradient 22w HTML · MD

📄 What is the weight of the All-Weather 120V heat pump? – Gradient 26w HTML · MD

📄 What are the window dimensions required for installation? – Gradient 41w HTML · MD

📄 How do I secure the side foam pieces? – Gradient 25w HTML · MD

📄 Why does Dry Mode only have one fan speed? – Gradient 24w HTML · MD

📄 How do I view scheduled events? – Gradient 22w HTML · MD

📄 What is the power supply requirement for the All-Weather 120V™ Window Heat Pump? – Gradient 14w HTML · MD

📄 How do I secure the unit once it's in place? – Gradient 45w HTML · MD

📄 How do I secure the indoor half of the unit to the install bracket? – Gradient 32w HTML · MD

📄 How do I position the outdoor half of the unit correctly? – Gradient 102w HTML · MD

📄 Should I connect the All-Weather 120V heat pump to WiFi after installation? – Gradient 25w HTML · MD

📄 How do you insulate with the All-Weather 120V heat pump in the window? What about the top of the window that is moveable/slideable? – Gradient 57w HTML · MD

📄 Does this All-Weather 120V heat pump have smart controls? – Gradient 13w HTML · MD

📄 How often should I clean the All-Weather 120V heat pump's air filter? – Gradient 26w HTML · MD

📄 What should I do if there are gaps between the window sealing blocks and the window frame? – Gradient 29w HTML · MD

📄 What should I do if the All-Weather 120V heat pump alignment is incorrect? – Gradient 38w HTML · MD

📄 What should I do if the indoor half of the unit is not aligning correctly with the install bracket? – Gradient 37w HTML · MD

📄 Why is it important to press the indoor half of the unit against the interior sill before securing it? – Gradient 32w HTML · MD

📄 How do I attach the hinge cover? – Gradient 20w HTML · MD

📄 How do I install the window sealing blocks? – Gradient 31w HTML · MD

📄 How do I install the lower sash bulb seals? – Gradient 48w HTML · MD

📄 What should I do if the air filter does not fit properly? – Gradient 33w HTML · MD

📄 How do I uninstall the unit if needed? – Gradient 32w HTML · MD

📄 How do I install the air filter in the All-Weather 120V heat pump? – Gradient 31w HTML · MD

📄 What refrigerant does the All-Weather 120V heat pump use? – Gradient 22w HTML · MD

📄 Why does my unit say "Device Notifications"? – Gradient 12w HTML · MD

📄 What should I do after completing the installation? – Gradient 26w HTML · MD

📄 How long does it take to install? – Gradient 12w HTML · MD

📄 What are the dimensions of the All-Weather 120V heat pump? – Gradient 25w HTML · MD

📄 Does the window sealing allow the window to open? – Gradient 12w HTML · MD

📄 How often should I clean the condensate filter? – Gradient 12w HTML · MD

📄 What should I do if the condensate filter is damaged? – Gradient 18w HTML · MD

📄 How do I turn the All-Weather 120V heat pump ON? – Gradient 13w HTML · MD

📄 What kind of batteries does the remote control take? – Gradient 29w HTML · MD

📄 What comes in the install kit bag? – Gradient 20w HTML · MD

📄 How many people are required to install the All-Weather 120V heat pump? – Gradient 17w HTML · MD

📄 Is a remote control standard when I purchase an All-Weather 120V heat pump? – Gradient 15w HTML · MD

📄 How do I remove the All-Weather 120V heat pump from the mobile app? – Gradient 51w HTML · MD

📄 How do I change the All-Weather 120V heat pump mode? – Gradient 25w HTML · MD

📄 What are the main app screens and what do they do? – Gradient 28w HTML · MD

📄 What is set temperature? – Gradient 44w HTML · MD

📄 How do I change the All-Weather 120V heat pump's Set Temperature? – Gradient 36w HTML · MD

📄 Do I have to use Bluetooth when connecting to the All-Weather 120V heat pump? – Gradient 16w HTML · MD

📄 How do I create a schedule? – Gradient 39w HTML · MD

📄 How do I delete a scheduled event? – Gradient 45w HTML · MD

📄 How do I turn the All-Weather 120V heat pump on and off from the Gradient app? – Gradient 40w HTML · MD

📄 How do I turn the All-Weather 120V heat pump unit OFF? – Gradient 15w HTML · MD

📄 How do I change the fan speed? – Gradient 41w HTML · MD

📄 How do I add a new All-Weather 120V heat pump to my app? – Gradient 72w HTML · MD

📄 How do I rename the All-Weather 120V heat pump? – Gradient 60w HTML · MD

📄 How do I keep my Gradient app up to date? – Gradient 29w HTML · MD

📄 Can I control my All-Weather 120V heat pump remotely? – Gradient 17w HTML · MD

📄 What is the back button used for? – Gradient 12w HTML · MD

📄 Can I control my All-Weather 120V heat pump when I'm not home? – Gradient 24w HTML · MD

📄 Can I connect more than one All-Weather 120V heat pump to the app? – Gradient 12w HTML · MD

📄 What is the range of depth of my window sill that the All-Weather 120V heat pump can support? – Gradient 15w HTML · MD

📄 How do I change the fan speed? – Gradient 35w HTML · MD

📄 Does the All-Weather 120V heat pump have a drip line? – Gradient 22w HTML · MD

📄 What room size is the All-Weather 120V heat pump designed to cover? – Gradient 22w HTML · MD

📄 What is the voltage of the All-Weather 120V heat pump? – Gradient 22w HTML · MD

📄 How do I change the mode? – Gradient 31w HTML · MD

📄 Can I use tap water to clean the condensate filter? – Gradient 27w HTML · MD

📄 How loud is the All-Weather 120V? – Gradient 45w HTML · MD

📄 Why does the firmware need to be updated? – Gradient 41w HTML · MD

📄 Does the All-Weather 120V heat pump include a condensate pump? – Gradient 17w HTML · MD

📄 What is the CEER and HEER of the All-Weather 120V heat pump? – Gradient 22w HTML · MD

📄 My All-Weather 120V heat pump is dripping a lot of water outside. What should I do? – Gradient 60w HTML · MD

📄 How do I clean the All-Weather 120V heat pumps condensate filter? – Gradient 142w HTML · MD

📄 What are the dimensions? – Gradient 25w HTML · MD

📄 What is the weight of the All-Weather 120V heat pump? – Gradient 26w HTML · MD

📄 What should I do if the air filter is damaged or too dirty to clean? – Gradient 26w HTML · MD

📄 What windows is the All-Weather 120V heat pump compatible with? – Gradient 18w HTML · MD

📄 What should I do if I see ice forming on the outdoor half of the heat pump? – Gradient 38w HTML · MD

📄 When should I turn the All-Weather 120V heat pump off? – Gradient 30w HTML · MD

📄 How do I clean the All-Weather 120V heat pump's air filter? – Gradient 141w HTML · MD

📄 Is the condensate filter replaceable? – Gradient 30w HTML · MD

📄 How do I remove the front perforated panel? – Gradient 16w HTML · MD

📄 Can I use tap water to clean the air filter? – Gradient 37w HTML · MD

📄 How do I install my All-Weather 120V heat pump? – Gradient 12w HTML · MD

📄 How do I control the All-Weather 120V heat pump? – Gradient 47w HTML · MD

📄 How do I change the set temperature? – Gradient 45w HTML · MD

📄 What are over the air firmware updates? – Gradient 26w HTML · MD

📄 How does the firmware on the All-Weather 120V heat pump update? – Gradient 42w HTML · MD

📄 How do I forget Wi-Fi? – Gradient 40w HTML · MD

📄 What is Heat & Cool Mode? – Gradient 53w HTML · MD

📄 How do I know my firmware was updated? – Gradient 19w HTML · MD

📄 How is the All-Weather 120V heat pump controlled? – Gradient 26w HTML · MD

📄 What are modes? – Gradient 16w HTML · MD

📄 How do I use the On-Unit UI? – Gradient 89w HTML · MD

📄 What are fan speeds? – Gradient 15w HTML · MD

📄 What do the numbers on the On-Unit UI mean? – Gradient 25w HTML · MD

📄 What do I do the first time I turn on the All-Weather 120V heat pump? – Gradient 47w HTML · MD

📄 What is the On-Unit UI? – Gradient 77w HTML · MD

📄 I lost my remote, what should I do? – Gradient 47w HTML · MD

📄 My remote stopped working, even after I replaced the batteries, what should I do? – Gradient 44w HTML · MD

📄 Do I need Wi-Fi to use the All-Weather 120V heat pump unit? – Gradient 33w HTML · MD

📄 What happens if I don't use a three-prong outlet? – Gradient 67w HTML · MD

📄 How do I extend and secure the outdoor half of the unit? – Gradient 53w HTML · MD

📄 Can I install this through the wall? – Gradient 37w HTML · MD

📄 Installation – Gradient 684w HTML · MD

📄 What is the clearance required for proper airflow? – Gradient 23w HTML · MD

📄 Mobile App – Gradient 260w HTML · MD

📄 If I don't want my All-Weather 120V heat pump to atomize condensate, what should I do? – Gradient 39w HTML · MD

📄 Specs – Gradient 259w HTML · MD

📄 In Heat & Cool Mode: How do I change JUST the heating temperature, or JUST the cooling temperature (not both temperatures together)? – Gradient 35w HTML · MD

📄 Maintenance & Care – Gradient 170w HTML · MD

📄 All-Weather 120V unit – Gradient 142w HTML · MD

📄 User Interface (UI) – Gradient 175w HTML · MD

📄 Remote – Gradient 105w HTML · MD

📄 Is Wi-Fi connectivity available for the All-Weather 120V™? – Gradient 22w HTML · MD

📄 Submit a request – Gradient 47w HTML · MD

📄 Gradient 36w HTML · MD

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